David E. KaplanMission Impossible - America's spy agenciesMon Jul 26, 2004 00:2564.140.158.90Nation & WorldMission ImpossibleThe inside story of how a band of reformers tried--and failed--to changeAmerica's spy agenciesBy David E. Kaplan http://www.usnews.com/usnews/issue/040802/usnews/2intell.htm Twice each week, a top-secret report with distinctive red stripes lands onthe desks of select policymakers in Washington. Called the "Red Cell," it isthe work of a CIA unit by the same name, set up after the 9/11 attacks tothink "outside the box." "Some of it is really wacky, even scary," says aninsider. "Like bombing Iran." The "Red Cell," in a very real sense, isemblematic of the trouble the U.S. intelligence community finds itself intoday. Its reports, in-house critics say, are getting stale. "There's not alot of young blood," an analyst says, "and there's not enough turnover."That even the "Red Cell" analysts are having trouble thinking about the newchallenges to the United States suggests how hard it will be to changeAmerica's much-maligned intelligence community, a $40 billion complex of 14agencies in six cabinet departments plus the CIA. It is, by far, thelargest, most expensive intelligence network in history. Created in 1947,the U.S. intelligence community has grown enormously in terms of bodies anddollars but also in the number and complexity of its responsibilities.It has also, for many reasons, grown into a mess. "The intelligencecommunity does not exist except as a figment of congressional imagination,"confides one of its most senior officials. "We've created the hardeststructure you can ever imagine--to understand, to manage, to be effective.We've created an impossible situation." Porter Goss, a CIA veteran whochairs the House Intelligence Committee, agrees: "Nobody in their right mindwould create the architecture we have in our intelligence community today.It's a dysfunctional community."One must go back 30 years to find a time when America's intelligenceagencies were under such assault. Back then, America's spy agencies werelumbered with revelations of assassination plots, mind-control experiments,and illegal spying on Americans. Today, the charges are different. If thecrisis a generation ago was of accountability, the trouble now centers moreon competence. The release last week of the final report by the bipartisan9/11 commission was just the latest humiliation for the intelligencecommunity (Page 34); that report comes hard on the heels of the SenateIntelligence Committee's July 7 critique of the community's assessments ofIraq's prewar weapons capabilities.After 9/11, Americans had good reason to assume the nation's intelligencecapabilities were being improved. But then came the Iraq war and thesubsequent revelations that the CIA's "slam dunk" intelligence on SaddamHussein's stockpiles of banned weapons was a complete air ball, a casualtyof badly forged documents, eager exiles with outlandish stories, andanalysis that, in the most charitable sense, could be described as flawed.The Senate Intelligence Committee's 511-page Iraq report documents how onthe country's weightiest issue--whether to launch a pre-emptive war--theU.S. intelligence community ended up wrong on virtually every criticalpoint. "In short," laments Sen. Jay Rockefeller, the intelligence panel'sranking Democrat, "we went to war in Iraq based on false claims."The record of failures, combined with new threats and high-tech challenges,has pushed serious intel-ligence reform to center stage for the first timein 40 years. In its final report, the 9/11 commission is calling for a majorrestructuring; many top intelligence officials agree change is overdue.But it won't be easy. Since 1991, the intelligence community has been thesubject of no fewer than 16 federal studies and commissions--many callingfor major reform--yet its basic structure has remained essentially unchangedfor a half century. Why? The usual Washington reasons: fights over turf andmoney. In the intelligence game, the big players include a half-dozenpowerful congressional commit-tees, a handful of billion-dollar contractors,and the Pentagon, the CIA, the FBI, and a dozen other agencies.But money and power alone don't explain the failure to improve America'sintelligence capabilities. A six-month examination by U.S. News --based onextensive interviews with senior intelligence officials and a review ofthousands of pages of internal government memorandums, reports, and otherdocuments--shows why the nation's hydra-headed intelligence network has beenso stubbornly, and successfully, resistant to change. The magazine's inquiryidentified many of the same prob-lems found by the 9/11 commission and theSenate intelligence panel: chronic shortages of qualified spies, experiencedanalysts, and fluent linguists, and a system hobbled by overclassification,conflicting security rules, and myopic management.The magazine's review, however, documented not just technical problems butcultural, structural, and even psychological impediments to change. They areilluminated by a story, never previously told, of the last major effort toreform the nation's intelligence services--and why that effort failed.Technically, the story begins just three years before the 9/11 attacks, butthose involved say it really dates back to the early 1990s. At the time, thefall of the Berlin Wall was still fresh in the public mind, but for manyintelligence hands the celebration of the victory over communism wasshort-lived. In search of a peace dividend, Congress slashed theintelligence budget by nearly 20 percent. Some lawmakers, angry at the CIA'sexaggeration of Soviet economic strength, even sought to abolish the agency.By the mid-1990s, cutbacks and controversies like the Aldrich Ames espionagescandal had taken their toll. Plummeting morale and a booming tech marketprompted a brain drain of some of the community's best minds. At the sametime, cellphones, 24-hour cable-news networks, and the Internet wererevolutionizing communications. In the cloistered cubicles of theintelligence agencies, managers were finding their deadlines shorter andtheir staffs smaller. The threats also seemed to have multiplied, fromSerbian ethnic cleansing to North Korea's secret nuclear program.Two-part job. By 1996, calls for reform were echoing across the Potomac. Tobetter marshal the intelligence community's resources, some in Congressdemanded what studies and commissions have repeatedly called for: increasingthe power of the DCI, the director of central intelligence. The DCI hasalways worn two hats: first as CIA chief and second as coordinator, at leaston paper, of the entire intelligence community. The problem is that the DCIcontrols only about 10 percent of the intelligence budget; nearly all therest is run by the Pentagon, with its military intelligence programs andcontrol of satellites and electronic listening posts.Unsurprisingly, Pentagon brass argued that a true DCI would shortchangemilitary priorities. Others warned that an intelligence czar, not unlikethat proposed last week by the 9/11 panel, would add unneeded bureaucracy orcreate an unaccountable superspy agency. Confronted by the Pentagon and itspowerful allies on Capitol Hill, the reformers backed down. The compromise:Congress created four new positions under the DCI, charged specifically withmanaging the intelligence community. The new plan gave the four a clearmandate, fancy new titles--and virtually no real authority.The quartet who took the reigns of the ODCI--the Office of the DCI--arevirtually unknown outside Washington's national security circles. But tomany inside they are heroes, operatives who were given a true missionimpossible--reforming the intelligence community before 9/11.There was Joan Dempsey, an Arkansas native who had worked in U.S.intelligence since she was an 18-year-old Navy tech listening in on Sovietbomber and submarine traffic. Known as a tough, shrewd professional, Dempseyhad risen to be the Pentagon's senior civilian career intelligence officerbefore joining the CIA as George Tenet's chief of staff. She was, says onecolleague, the best "closer" he'd ever seen--someone who knew how to cutdeals and get the job done. Dempsey was given the top spot, as deputydirector of central intelligence for community management.Under Dempsey were three veterans of the CIA. Her deputy for administrationwas a sharp-witted native of Montgomery, Ala. An amateur Egyptologist and25-year veteran of Army intelligence and the CIA, James Simon had experiencein almost every facet of the spy business, from imagery to eavesdropping.Placed in charge of analysis was John Gannon, a widely respected veteran whohad run the agency's Directorate of Intelligence and was now chairman of theDCI's National Intelligence Council, which oversaw the community's weighty"estimates" on key issues. Finally, there was Charlie Allen, more of alegend than a man around the CIA. "If you don't think you're getting yourmoney's worth out of the federal government," says an admirer, "you shouldmeet Charlie Allen." A workaholic, Allen had served as an intelligenceofficer for 40 years and earned a reputation as a plain-spoken professionalwho regularly bucked the bureaucracy. After warning again and again back in1990 that Saddam Hussein was about to invade Kuwait, Allen was dismissed asan alarmist and nearly disciplined. Saddam invaded two weeks later; Allenreceived a CIA Commendation Medal for his trouble. At the ODCI, Allen wasput in charge of collection, overseeing the gathering of intelligence byeverything from human spies to satellites to remote listening posts.The nerve center of the new team was the sixth floor of CIA headquarters inLangley, Va. There the ODCI staff, some 200 men and women from a dozendifferent agencies, spread out across a series of colorless governmentcubicles. The new managers harbored few illusions. The Office of the DCI waslong seen as a backwater in the intelligence community. "You had a certainpercentage of people there," said Simon, "who, frankly, had retired in placeor were considered to be brain-dead."Before the team was fully assembled, events interceded. In May 1998, the newnationalist government in New Delhi detonated three nuclear weapons inIndia's first tests since 1974, a move thought likely to spark a new armsrace with Pakistan. Washington learned about the blasts from an Indian pressrelease. White House officials were livid; critics branded it the worstintelligence failure since the inflated estimates of Soviet power. The CIA'snew director, Tenet, put on his DCI cap and promised change. "I'm going totake direct charge of how our community collects information, how collectionand analysis are lashed together," he told reporters, "to ensure that thekind of event that occurred here will not occur again."Three months later, al Qaeda's terrorists struck in East Africa, destroyingtwo embassies in Kenya and Tanzania. On December 4, Tenet sent out his nowfamous memo: "We are at war," he declared. "I want no resources or peoplespared in this effort, either inside CIA or the community." From her officeon the sixth floor, Dempsey dutifully had the memo faxed to the heads of theother major intelligence agencies. The response: nothing. The new ODCI staffwas getting its first taste of their limited powers.Charlie Allen sprung to action. He began sending out "tasking" orders,demanding increased satellite coverage of Afghanistan and more electronicintercepts of al Qaeda's communications. "Charlie tasked the hell out of thecollection agencies," says an ODCI staffer, "but Tenet's memo was completelyignored by the leadership." Why? The National Security Agency director atthe time, Lt. Gen. Kenneth Minihan, told the 9/11 commission he believed thememo applied only to the CIA. Not so, says the staffer. "They knew theydidn't have to respond to the DCI and they didn't . . . . they had lots oftaskings so they can pick and choose what they do."Pushing the Predator. Allen kept at it. "Everyone said this is a job thatcan't be done," he told U.S. News . "I began to task and to push and toshove." Eventually, things started to happen. "I had to lean on people," hesays, sounding more like a Mafia boss than a bureaucrat. Allen conveneddaily meetings on al Qaeda with key players from across thecommunity--specialists in satellite imagery, electronic intercepts, andcovert action. He finally got a satellite moved--no easy task--and had U.S.intelligence charting al Qaeda's camps as never before. Working with theNational Security Council's Richard Clarke, Allen pushed a new drone, thePredator, into service in Afghanistan--despite the CIA's reluctance. "Itwas," he said, "a bloody struggle."The rest of the new ODCI team was finding it no easier. The problems were somany and so deep it was hard even to know where to begin. The budgetary andpersonnel systems were archaic and labyrinthine. Individual spy agenciesresembled not so much modern corporations as feudal fiefdoms. Communitywide,there was only the most tenuous central authority, widespread duplication ofeffort, and secrecy bordering on paranoia.The ODCI's first job, the team decided, was crafting a common vision, astrategic plan that set goals for the entire intelligence community. Thefact that one did not exist, insiders say, was itself an indictment of thesystem. Within a year, the ODCI staff had produced a classified road map.Titled simply "Strategic Intent for the Intelligence Community," the planwas anything but simple. At the heart of the strategy was integrating adozen disparate agencies into a true community by breaking down the wallsthat impeded the flow of intelligence.The walls, however, were everywhere. Not just between agencies but withinthem, too. At the CIA, the spies of the Operations Directorate distrustedthe analysts whose job was to make sense of patterns and look for clues. TheFBI's criminal investigators and spy catchers refused to talk to each other.The National Security Agency, the nation's global eavesdropping shop, had somany internal E-mail systems that the director had trouble communicatingwith his own staff. In the arcane argot of the intelligence world, suchdivisions are called stovepipes, vertical tubes that send information upwardfor superiors to mull but seldom across divisions, where it could be checkedand added to other data. Reformers spoke of "gorillas in thestovepipes" --program managers who protected their turf from outsiders atall costs. "If you collected it," Simon explained, "you own it."The more the team looked, the more dismayed they became. Basic questionsseemed to have no answers. No one had any idea how many analysts orlinguists worked in the intelligence community, what expertise they had, orwhere they could be reached. Gannon launched a survey, found more than10,000 analysts spread across a dozen agencies, and began building adatabase. Nor had anyone done a worldwide survey of U.S. collection efforts.Allen took that on and found a completely disjointed, uncoordinated effort.Among the holes in the collection net: central Iraq. While U.S. intelligencelistened in and surveilled Iraq's northern and southern no-fly zones,incredibly, no one in the entire U.S. intelligence community was looking atBaghdad and Saddam's strongholds. When the United Nations weapons inspectorsleft Iraq, America's intelligence services were virtually blind. On thesixth floor at Langley, Charlie Allen was shocked at how dependent America'sspy agencies had become on the U.N. inspectors. "We had," he recalls,"almost nothing."The lack of basic data on collection meant, among other things, that therewas no reliable way to determine which programs were more effective--andmore cost efficient--among the different agencies. 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